:root {
  --primary: #3a4ee5;
  --primary-light: #eef0fd;
  --primary-dark: #2a3bc0;
  --primary-muted: rgba(58, 78, 229, 0.08);
  --text-main: #1a1d2e;
  --text-muted: #6b7280;
  --border: #e5e7f0;
  --radius: 12px;
  --success: #10b981;
  --warning: #f59e0b;
  --danger: #ef4444;
}

/* ===== HERO ===== */
.care-hero {
  background: linear-gradient(135deg, var(--primary) 0%, #6c7ff0 100%);
  color: white;
  padding: 56px 0 0;
  position: relative;
  overflow: hidden;
}

.care-hero::before {
  content: '';
  position: absolute;
  width: 350px; height: 350px;
  border-radius: 50%;
  background: rgba(255,255,255,0.06);
  top: -100px; right: -80px;
}

.care-hero::after {
  content: '';
  position: absolute;
  width: 200px; height: 200px;
  border-radius: 50%;
  background: rgba(255,255,255,0.04);
  bottom: 20px; left: 5%;
}

.care-hero .badge-pill {
  background: rgba(255,255,255,0.18);
  color: white;
  border-radius: 50px;
  padding: 6px 16px;
  font-size: 0.8rem;
  font-weight: 600;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  backdrop-filter: blur(8px);
  border: 1px solid rgba(255,255,255,0.2);
  margin-bottom: 16px;
}

.care-hero h1 {
  font-size: clamp(1.8rem, 4vw, 2.6rem);
  font-weight: 800;
  letter-spacing: -0.02em;
  margin-bottom: 10px;
}

.care-hero p {
  opacity: 0.88;
  font-size: 1rem;
  max-width: 540px;
  margin-bottom: 28px;
}

/* Search bar */
.care-search-wrap {
  background: white;
  border-radius: 50px;
  padding: 6px 6px 6px 20px;
  display: flex;
  align-items: center;
  gap: 10px;
  max-width: 560px;
  box-shadow: 0 8px 32px rgba(0,0,0,0.15);
}

.care-search-wrap i {
  color: var(--text-muted);
  font-size: 1rem;
}

.care-search-wrap input {
  border: none;
  outline: none;
  flex: 1;
  font-size: 0.95rem;
  color: var(--text-main);
  background: transparent;
}

.care-search-wrap input::placeholder { color: #9ca3af; }

.care-search-wrap button {
  background: var(--primary);
  color: white;
  border: none;
  border-radius: 50px;
  padding: 9px 22px;
  font-size: 0.875rem;
  font-weight: 600;
  cursor: pointer;
  transition: background 0.2s;
  white-space: nowrap;
}

.care-search-wrap button:hover { background: var(--primary-dark); }

/* Quick links row */
.care-quick-links {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 20px;
  padding-bottom: 36px;
}

.care-quick-link {
  background: rgba(255,255,255,0.14);
  border: 1px solid rgba(255,255,255,0.22);
  color: white;
  border-radius: 50px;
  padding: 5px 14px;
  font-size: 0.8rem;
  font-weight: 500;
  text-decoration: none;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  transition: background 0.2s;
  backdrop-filter: blur(6px);
}

.care-quick-link:hover {
  background: rgba(255,255,255,0.25);
  color: white;
}

/* ===== CONTACT CHANNELS ===== */
.care-channels {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 16px;
  margin-bottom: 40px;
}

.care-channel-card {
  background: white;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 24px 20px;
  text-align: center;
  transition: box-shadow 0.2s, transform 0.2s;
  text-decoration: none;
  display: block;
  position: relative;
  overflow: hidden;
}

.care-channel-card:hover {
  box-shadow: 0 6px 28px rgba(58,78,229,0.1);
  transform: translateY(-2px);
}

.care-channel-card .channel-icon {
  width: 52px; height: 52px;
  border-radius: 14px;
  background: var(--primary-muted);
  display: flex;
  align-items: center;
  justify-content: center;
  margin: 0 auto 14px;
}

.care-channel-card .channel-icon i {
  font-size: 1.3rem;
  color: var(--primary);
}

.care-channel-card h5 {
  font-size: 0.95rem;
  font-weight: 700;
  color: var(--text-main);
  margin-bottom: 4px;
}

.care-channel-card p {
  font-size: 0.8rem;
  color: var(--text-muted);
  margin-bottom: 12px;
  line-height: 1.5;
}

.care-channel-card .channel-status {
  font-size: 0.75rem;
  font-weight: 600;
  display: inline-flex;
  align-items: center;
  gap: 5px;
}

.care-channel-card .channel-status.online { color: var(--success); }
.care-channel-card .channel-status.busy   { color: var(--warning); }
.care-channel-card .channel-status.offline{ color: var(--text-muted); }

.status-dot {
  width: 7px; height: 7px;
  border-radius: 50%;
  display: inline-block;
}
.online  .status-dot { background: var(--success); }
.busy    .status-dot { background: var(--warning); }
.offline .status-dot { background: #d1d5db; }

/* ===== SECTION TITLE ===== */
.care-section-title {
  font-size: 1.15rem;
  font-weight: 700;
  color: var(--text-main);
  margin-bottom: 16px;
  display: flex;
  align-items: center;
  gap: 10px;
}

.care-section-title i { color: var(--primary); }

/* ===== FAQ ACCORDION ===== */
.care-faq-list {
  display: flex;
  flex-direction: column;
  gap: 10px;
  margin-bottom: 36px;
}

.care-faq-item {
  background: white;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  overflow: hidden;
  transition: box-shadow 0.2s;
}

.care-faq-item:hover { box-shadow: 0 3px 16px rgba(58,78,229,0.07); }

.care-faq-btn {
  width: 100%;
  background: none;
  border: none;
  padding: 18px 20px;
  display: flex;
  align-items: center;
  gap: 14px;
  cursor: pointer;
  text-align: left;
}

.care-faq-btn .faq-icon {
  width: 34px; height: 34px;
  border-radius: 9px;
  background: var(--primary-muted);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.care-faq-btn .faq-icon i { font-size: 0.85rem; color: var(--primary); }

.care-faq-btn span {
  flex: 1;
  font-size: 0.925rem;
  font-weight: 600;
  color: var(--text-main);
}

.care-faq-btn .faq-chevron {
  color: var(--text-muted);
  transition: transform 0.25s;
  font-size: 0.85rem;
}

.care-faq-item.open .faq-chevron { transform: rotate(180deg); }
.care-faq-item.open .care-faq-btn { border-bottom: 1px solid var(--border); }

.care-faq-body {
  display: none;
  padding: 16px 20px 18px 68px;
  font-size: 0.9rem;
  color: #4b5563;
  line-height: 1.75;
}

.care-faq-item.open .care-faq-body { display: block; }

.care-faq-body ul {
  margin: 8px 0 0;
  padding-left: 18px;
  display: flex;
  flex-direction: column;
  gap: 4px;
}

/* ===== TOPIC CARDS ===== */
.care-topics {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 14px;
  margin-bottom: 36px;
}

.care-topic-card {
  background: white;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 20px;
  display: flex;
  align-items: flex-start;
  gap: 14px;
  text-decoration: none;
  transition: box-shadow 0.2s, transform 0.2s;
}

.care-topic-card:hover {
  box-shadow: 0 4px 20px rgba(58,78,229,0.09);
  transform: translateY(-2px);
}

.care-topic-card .topic-icon {
  width: 42px; height: 42px;
  border-radius: 10px;
  background: var(--primary-muted);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.care-topic-card .topic-icon i { font-size: 1rem; color: var(--primary); }

.care-topic-card h6 {
  font-size: 0.9rem;
  font-weight: 700;
  color: var(--text-main);
  margin-bottom: 3px;
}

.care-topic-card p {
  font-size: 0.8rem;
  color: var(--text-muted);
  margin: 0;
  line-height: 1.5;
}

.care-topic-card .topic-arrow {
  margin-left: auto;
  color: var(--text-muted);
  font-size: 0.85rem;
  align-self: center;
  flex-shrink: 0;
}

/* ===== STATUS BANNER ===== */
.care-status-banner {
  background: #f0fdf4;
  border: 1px solid #bbf7d0;
  border-radius: var(--radius);
  padding: 14px 18px;
  display: flex;
  align-items: center;
  gap: 12px;
  margin-bottom: 36px;
  font-size: 0.875rem;
}

.care-status-banner i { color: var(--success); font-size: 1.1rem; flex-shrink: 0; }
.care-status-banner strong { color: #065f46; }
.care-status-banner span { color: #047857; }

/* ===== HIGHLIGHT / WARN (reuse from tos style) ===== */
.care-highlight {
  background: var(--primary-muted);
  border-left: 3px solid var(--primary);
  border-radius: 0 8px 8px 0;
  padding: 13px 16px;
  margin: 14px 0;
  font-size: 0.875rem;
  color: var(--primary-dark);
  display: flex;
  gap: 10px;
  align-items: flex-start;
}

.care-highlight i { color: var(--primary); margin-top: 2px; flex-shrink: 0; }

/* ===== SIDEBAR ===== */
.care-sidebar-card {
  background: white;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 20px;
  margin-bottom: 16px;
}

.care-sidebar-card h6 {
  font-size: 0.78rem;
  font-weight: 700;
  color: var(--text-main);
  letter-spacing: 0.07em;
  text-transform: uppercase;
  margin-bottom: 14px;
  display: flex;
  align-items: center;
  gap: 8px;
}

.care-sidebar-card h6 i { color: var(--primary); }

.care-op-hours {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.care-divider { border: none; border-top: 1px solid var(--border); margin: 10px 0; }

.care-quick-action {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 9px 0;
  text-decoration: none;
  border-bottom: 1px solid var(--border);
  transition: color 0.15s;
}

.care-quick-action:last-child { border-bottom: none; padding-bottom: 0; }

.care-quick-action i { color: var(--primary); font-size: 0.9rem; width: 18px; text-align: center; }
.care-quick-action span { font-size: 0.875rem; color: var(--text-main); font-weight: 500; }
.care-quick-action .qa-arrow { margin-left: auto; color: #d1d5db; font-size: 0.75rem; }
.care-quick-action:hover span { color: var(--primary); }
.care-quick-action:hover .qa-arrow { color: var(--primary); }

/* ===== RESPONSIVE ===== */
@media (max-width: 991px) {
  .care-channels { grid-template-columns: repeat(3, 1fr); }
  .care-topics   { grid-template-columns: repeat(2, 1fr); }
}

@media (max-width: 767px) {
  .care-hero { padding: 36px 0 0; }
  .care-channels { grid-template-columns: 1fr; gap: 10px; }
  .care-topics   { grid-template-columns: 1fr; }
  .care-faq-body { padding-left: 20px; }
}

@media (max-width: 480px) {
  .care-channels { grid-template-columns: repeat(3, 1fr); }
  .care-channel-card { padding: 16px 10px; }
  .care-channel-card p { display: none; }
}